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At HSS CATV Product Co., Ltd, we aim to provide efficient and reliable shipping services to ensure that you receive your orders in a timely manner.

1. Order Processing Time

  • Orders are typically processed and shipped within 15 business days from the date of purchase. However, please note that processing times may vary depending on product availability and order volume.

2. Shipping Methods

  • We offer several shipping options to accommodate your needs:

    1. Standard Shipping: Estimated delivery time is 15 business days.
    2. Expedited Shipping: Estimated delivery time is 15 business days.
    3. International Shipping: We ship internationally to select countries. Please contact us for more information on international shipping rates and delivery times.

3. Shipping Rates

  • Shipping rates are calculated based on the weight and dimensions of your order, as well as the selected shipping method. You can view the shipping costs at checkout before completing your purchase.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.

5. Delivery

  • Please ensure that someone is available to receive the package at the shipping address provided. We are not responsible for packages that are lost or stolen after delivery confirmation.

6. Damaged or Lost Shipments

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at caselli@catvproduct.com. We will work with you to resolve the issue as quickly as possible.

7. Contact Us

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